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Patients and team

Work on a patient with your team

Each patient has its own conversation. Mention a colleague to bring them in; everyone in it is on the patient's team.

Updated

At a glance

Who can use this: Veterinarian, Veterinary nurse, and Expert veterinarian
Works in: Web app

Who is on the team

  • The lead vet: whoever created the patient, or took it over in a transfer. Their name is at the top right of the patient's page.
  • Everyone in the patient's conversation: colleagues who were mentioned in it, experts who accepted an invitation, and former lead vets.

Everyone in your clinic can open the clinic's patients from Team patients. The conversation, though, is only for the team.

Steps

Open the conversation

On the patient's page, select Messages at the top, next to the team's faces. The conversation opens in the side panel, next to the patient's documents. A number on the button counts the messages you haven't read.

On a smaller screen, open the team menu at the top and select Messages: the conversation opens in Messages.

Bella's conversation with a colleague and a nurse.

Write

Type in Write a message… and press Enter. To add a file or a picture, select Attach file. To answer one message without interrupting the rest, hover over it and select Reply in thread.

Bring in a colleague

Type @ and the first letters of a colleague's name, then pick them. They join the patient's team, get a notification, and can read the whole conversation from the start.

Choose your notifications

In Messages, open the patient's conversation, then its details. Next to your own name, choose how much you hear about this patient:

  • All messages
  • Mentions and replies
  • Only when @-mentioned
  • Mute conversation

What you've got now

One conversation per patient, beside its documents, with everyone who works on it. Mentions and replies to you also collect in Inbox in Messages.

Read next

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