The words we use

Some words in Digital Clinic mean something more precise than in everyday speech. Here is what we mean by each.

People

Owner

The pet owner, your client. Never a vet: the vet in charge of a patient is its lead.

Lead

The vet responsible for a patient: whoever created it, or whoever it was transferred to.

Team member

A former lead who kept their seat on the patient after transferring it.

Expert

A veterinarian with a specialty, whom other vets can invite onto a patient for advice.

Admin

A member who looks after the clinic: members, roles, settings and billing. Being admin comes on top of a practice role, or replaces it for a practice manager. See Roles and what they can do.

Patients and documents

Patient

An animal and everything about it in one place: details, documents, VoiceIts and the team's messages.

VoiceIt

A recording and what is written from it: the transcript and the documents you picked before recording.

Transcript

The word-for-word text of a recording. Documents are written from it.

Document

Anything written for a patient: a consultation report, a referral letter, a letter to the owner, an uploaded file and more. Documents can be edited, and printed as PDF on your letterhead.

Document type

A kind of document, with its own sections and way of writing, such as Consultation report or Referral letter. You pick document types before recording; each becomes its own document.

Snippet

A text block you use often, inserted in the document editor by typing a slash and its shortcut.

Knowledge base

Reference documents the assistant reads before it answers: your own (private to you), your clinic's and your group's.

Your clinic

Clinic

Your practice, with its members, patients and billing. The company settings call it the company.

Group

Several clinics working together under one organisation. A group can share a knowledge base and see its activity across clinics.

Cluster

A part of a group, such as a region, with its own admins.

Practice software

The software your clinic already uses for appointments and records (a PMS). The Chrome extension works next to it.

Places in the app

Studio

Where you make your own document types from reports you like, and where admins upload the PDF letterhead.

Letterhead

Your clinic's blank paper as a PDF, on which every PDF is printed. See Your PDF letterhead.

Chrome extension

Digital Clinic in Chrome's side panel, next to your practice software: record and copy documents without switching windows.

Digital Clinic for iPhone

The iPhone app: it records even when the phone is locked or offline. See Pair your iPhone.

Shared device

A computer several team members use. Each person picks their account and enters their PIN instead of signing in again.