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Sign in and keep your account safe

How signing in works, with a password or your organisation's single sign-on, what to do if you forgot your password, and how to turn on two-factor authentication.

Updated

At a glance

Who can use this: Everyone
Works in: Web app

You sign in with your work email. The email decides how: with your password, or through your organisation's own sign-in if your clinic uses single sign-on (SSO).

Steps

Enter your email

On the sign-in page, enter your email address and select Continue.

Sign in

If your clinic uses single sign-on, you are sent to your organisation's sign-in page: sign in there as you do for your other work tools, and you come straight back. Otherwise, enter your password and select Log in.

Enter your code

If you have turned on two-factor authentication, enter the six-digit code from your authenticator app.

Forgot your password?

On the sign-in page, select Forgot password?, enter your email and select Send password reset email. The link in the email works for 20 minutes. If you were invited and haven't joined yet, you get your invitation again instead.

Turn on two-factor authentication

With two-factor authentication, signing in needs a code from your phone as well as your password, so a stolen password alone is not enough.

  1. Open your account menu and select Profile & settings.
  2. Under Two-factor authentication, select Set up two-factor authentication.
  3. Install an authenticator app on your phone, such as Microsoft Authenticator or Google Authenticator, and scan the QR code with it.
  4. Enter the six-digit code the app shows and select Verify and activate.

Then select View recovery codes and keep the codes somewhere safe. Each one works once.

The code to scan with your authenticator app, and the field for its six digits.

Single sign-on

When your clinic or group signs in through its own identity provider, your password, your email and your second factor are managed there, not in Digital Clinic. Changing them, or getting access back, goes through your IT team. Want single sign-on for your clinic or group? Contact us.

What you've got now

You are signed in, and on your profile Two-factor authentication says Two-factor authentication is enabled. On a computer you share with colleagues, see Share a device with your team. For the iPhone app, see Pair your iPhone.

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